"Disclaimer: Ice cream that’s high on taste but 0% alcohol"
"Disclaimer: Ice cream that’s high on taste but 0% alcohol"
Cancellation and Refund Policy
At Liquorream, we are committed to providing you with the highest quality ice cream and desserts. We understand that occasionally, you may need to cancel or request a refund for your order. Please read our policy carefully to understand your rights and responsibilities.
Cancellation Policy
1. Order Cancellation by Customer:
- Before Dispatch: You can cancel your order before it has been dispatched by contacting our customer support team. If your order is canceled before dispatch, you will receive a full refund.
- After Dispatch: Once your order has been dispatched, we cannot accept cancellations. This is due to the perishable nature of our products and our commitment to delivering them in the best possible condition.
2. Order Cancellation by Liquorream:
- We reserve the right to cancel any order if it is found to be fraudulent, if we are unable to fulfill the order due to product unavailability, or for any other reason deemed necessary by our team. In such cases, you will receive a full refund.
Refund Policy
Eligibility for Refund:
- Refunds are only applicable under the following circumstances:
- Incorrect items delivered (e.g., wrong flavor or product).
- Damaged or spoiled products received.
- Non-receipt of order.
- Refunds are only applicable under the following circumstances:
Refund Process:
- To request a refund, please contact our customer support team within 24 hours of receiving your order. Provide your order number, a description of the issue, and photographic evidence if applicable.
- Our team will review your request and, if approved, process your refund within 7-10 business days. Refunds will be credited back to the original payment method used at the time of purchase.
Non-Refundable Cases:
- Orders canceled after dispatch.
- Minor quality variations inherent to the nature of ice cream and desserts.
- Claims made beyond the 24-hour window of receiving the order.
Contact Us
If you have any questions or need assistance with your order, please contact our customer support team at:
- Email: info@liquorream.com
- Phone: +91 821 704 5583
- Hours: Monday to Friday, 11 AM – 10 PM